Shipping policy
Â
We aim to dispatch your order as quickly as possible. However, product availability and logistics may occasionally affect dispatch and delivery timeframes. While we always do our best to ship promptly, we’re unable to guarantee a fixed delivery date.
Typical dispatch time: 2–7 business days
Shipping time: 3–7 business days, depending on your location
Once your parcel is on its way, you’ll receive an email with tracking details so you can follow its progress. If you need an item by a specific date (for a gift or event), please contact us before placing your order and we’ll do our best to prioritise it.
Partnership with Novo Shoes
Trestina is an authorised marketplace partner of Novo Shoes.
All Novo products on our website are fulfilled directly by Novo’s warehouse.
Dispatch and delivery times therefore depend on Novo’s stock availability and logistics schedules.
In rare cases, an item may sell out before fulfilment is confirmed.
If this happens, we’ll contact you promptly and offer an alternative item or a full refund.
Additional Delivery Information
-
Orders are processed Monday to Friday (excluding public holidays).
-
Dispatch times may vary depending on stock levels and courier schedules.
-
Once an order has shipped, we’re unable to alter the delivery address or redirect parcels.
-
Shipping fees (if applicable) are displayed at checkout and are non-refundable once an order has been dispatched.
-
Orders containing multiple items may arrive in separate shipments, depending on availability.
Please note:
Due to current stock flow, shipping conditions, and demand, we’re unable to offer a fixed delivery date.
Typical dispatch time is 2–7 business days, and shipping then takes 3–7 business days depending on your location.
We’ll send you tracking details as soon as your order is dispatched.
If you need an item by a specific date, please contact us before placing your order, and we’ll let you know if we can prioritise it.